Privacy Policy

Lucky Dips

Last updated: 16/01/2026

Lucky Dips (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Lucky Dips is a UK-based online raffle and competition platform.

Data Controller: Lucky Dips
Email: [email protected]
Registered address: 3 greenway, crewe, cw1 4jn

2. Information We Collect

We may collect and process the following personal data:

a) Information You Provide to Us

• Full name
• Email address
• Postal address
• Date of birth (to verify age eligibility)
• Payment information (processed securely via third-party payment providers)
• Account login details
• Communications you send to us (e.g. emails, messages)

b) Information We Collect Automatically

• IP address
• Device and browser information
• Pages visited and interactions with our website
• Cookies and similar technologies (see Section 8)

3. How We Use Your Information

We use your personal data to:

• Create and manage your Lucky Dips account
• Verify your identity and eligibility to enter raffles
• Process payments and raffle entries
• Administer raffles, select winners, and deliver prizes
• Communicate with you regarding your account, entries, or prizes
• Provide customer support
• Comply with legal and regulatory obligations
• Improve our website and services
• Prevent fraud and misuse of our platform

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract: To provide raffle services you sign up for
• Legal obligation: To comply with gambling, tax, and regulatory requirements
• Legitimate interests: To operate and improve our business securely and fairly
• Consent: For marketing communications (where applicable)

5. Marketing Communications

We may send you marketing emails about Lucky Dips offers, raffles, or promotions only if you have opted in.

You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in our emails, or
• Contacting us directly

6. Sharing Your Information

We do not sell your personal data.

We may share your data with trusted third parties only where necessary, including:

• Payment processors
• Website hosting and IT service providers
• Email and communication platforms
• Legal or regulatory authorities if required by law

All third parties are required to handle your data securely and lawfully.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Provide our services
• Meet legal, accounting, or regulatory requirements

When data is no longer needed, it is securely deleted or anonymised.

8. Cookies

Lucky Dips uses cookies and similar technologies to:

• Ensure the website functions properly
• Improve user experience
• Analyse website traffic

You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.

9. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

11. Age Restriction

Lucky Dips is intended for users aged 18 or over. We do not knowingly collect personal data from anyone under 18.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: [email protected]
Address: 3 greenway, crewe, cw1 4jn